file-lespoir.org

Terms and Privacy Policy

This page outlines the Privacy Policy and Terms of Use governing the File l’Espoir website (the “Site”). By browsing the Site or submitting information through our forms, you agree to the terms below.

1. Privacy Policy

1.1 Who we are

This website is operated by File l’Espoir, an organization based in Abidjan, Côte d’Ivoire.

1.2 Who does this policy apply to?

This Policy applies to anyone visiting our website and/or voluntarily submitting information through our forms.

By using our website and submitting your information, you consent to the collection and use of your data in accordance with this Policy.

1.3 What data do we collect?

We only collect the information necessary to review and process your request, including:

  • Volunteer Form
  • Full name
  • Age range
  • City and neighborhood of residence
  • Consent regarding the use of your image (if applicable)

Contact Form

  • Email address
  • Phone number / WhatsApp (if provided)
  • Organization or institution (if applicable)
  • Subject of the request
  • Message

1.4 Why do we collect your data?

Your information may be used to:
Respond to your messages and requests
Organize blood drives and awareness activities
Manage volunteer registrations
Connect you with the appropriate team members (community mobilization, communications, partnerships)
Follow up on initiatives and collaborations

1.5 How is your data collected?

Data is collected through the forms available on our website or through forms currently managed via Google Forms.

1.6 Who has access to your data?

Access to your information is strictly limited to authorized File l’Espoir team members involved in communications and awareness efforts, community mobilization, and partnerships.

Access permissions are restricted and granted only to members whose operational responsibilities require it.

1.7 Where is your data stored?

Your data is stored in a secure database with restricted and controlled access limited to authorized members of the File l’Espoir team.

Technical and organizational safeguards are implemented to help protect the confidentiality and security of your information.

1.8 Data sharing

File l’Espoir does not sell or rent your data.

Your information may only be accessible to technical service providers when necessary for the operation of the tools we use (such as Google Forms or Google Drive).

1.9 Data retention

Your data is kept only for as long as necessary to manage your request, support volunteer engagement, follow up on collaborations, or coordinate initiatives. It is then deleted or anonymized when no longer needed.

1.10 Your rights

In accordance with applicable laws in Côte d’Ivoire (Law No. 2013-450 of June 19, 2013), you may request:

  • Access to your data
  • Correction of your data
  • Deletion of your data
  • Withdrawal of your consent (when applicable)

To exercise these rights, contact us at: info@file-lespoir.org

1.11 Use of images (photos/videos)

As part of its activities, File l’Espoir may capture photos and videos for awareness campaigns, communications, reporting, and documentation purposes.

When consent is requested, you are free to accept or decline. You may also request the removal of content featuring you whenever reasonably possible, especially on digital platforms.

2. Terms of Use

2.1 Purpose of the website

File l’Espoir’s website aims to provide educational information about blood donation, awareness resources, and opportunities for engagement through volunteering, partnerships, and community involvement.

2.2 Educational information (non-medical)

The content published on this website is provided for informational and educational purposes only.

File l’Espoir is not a medical institution and does not replace the advice of a healthcare professional or the CNTSCI (National Transfusion Center of Côte d’Ivoire). If you have questions about your eligibility to donate blood, please consult a healthcare professional or contact the CNTSCI directly.

2.3 Intellectual property

Unless otherwise stated, all content on this website, including texts, visuals, logos, photos, videos, and documents, is the property of File l’Espoir or is used with permission.

Any reproduction, modification, or distribution without prior authorization is prohibited.

2.4 Links to third-party websites

This website may contain links to external websites, including those of the CNTSCI (National Transfusion Center of Côte d’Ivoire), social media platforms, or partners. File l’Espoir is not responsible for the content or privacy practices of these third-party sites.

2.5 Liability

We strive to provide reliable and up-to-date information. However, File l’Espoir does not guarantee the accuracy or completeness of the content and cannot be held responsible for errors, interruptions, or temporary unavailability of the website.

2.6 Applicable law

This page is governed by the laws applicable in Côte d’Ivoire, including Law No. 2013-450 of June 19, 2013.